Terms and Conditions
IMPORTANT! Exchanges and Returns are accepted only for MagicShowerheads purchased through the MagicShowerhead online Store. We do not accept Exchanges or Returns for MagicShowerheads purchased from our dealers. Contact your dealer directly for information on their return and exchange policy.
Purchases from the Memowell online shop may be returned for a refund within 15 days of the original purchase date. The returned MagicShowerhead must be unused and in original gift box. Physically damaged or altered items cannot be returned. Returns are subject to a 10$ restocking fee. Original shipping, handling and return shipping fees will not be refunded.
All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by sending us an email or giving us a call.
Once you receive your RMA number, securely package your return MagicShowerhead in its original shipping box, incl. original gift box and the black rubber seal ring. The RMA number must be clearly written on the outside of the shipping box. Failure to clearly indicate the RMA number on the outside of the package will cause the package to be refused and returned to you.
RMAs are valid for 7 business days after being issued; please ship your return to us promptly. If your return is not postmarked within 7 days of the RMA number issue date, a new RMA number must be requested.
We strongly recommend that you choose a shipping method with tracking and insurance, as we are not responsible for returns lost or damaged in transit. Once your item is received, the return will be processed within 5 business days.
If you want a different MagicShowerhead than the one you purchased, please sent us an email or call us. Exchanges can only proceed for original packed, unused Showerheads and within 15 days of the original purchase date. You will receive from us a return no., which needs to be written of the shipping carton. Once we received the Showerhead, we return your requested new Showerhead. Shipping cost for both ways on customers side.
Sales Tax :
MagicShowerhead only charges sales tax for orders shipped within the state of California.
Limited 180 (one hundred eighty) Days Consumer Warranty
This product has been manufactured and tested to the highest quality standards by MagicShowerhead. This warranty is limited to the MagicShowerheads that are purchased by a consumer in the United States and are installed in the United States. The warranty period starts at the time of Product's original purchase by the first end-user.
Attention: Due to different water pressure in different households and regions, the brightness of the LED may be different. This is no defective or reason of claim. The minimum required water pressure is 30-70psi. Most likely the water pressure is over 50psi. Under no circumstance, let the MagicShowerhead hit on hard floor. This can cause into malfunction and is not covered by the limited warranty.
Memowell warrants the MagicShowerhead against defects in material or workmanship as follows: Memowell will repair at no charge for parts only or, at its option, replace any product or part of the product which proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Memowell is unable to provide a replacement and repair is not practical or cannot be timely made, we elect to refund the purchase price via the original seller in exchange for the return of the product. This warranty does not cover, and we will not pay for:
- Conditions, malfunctions or damage resulting from (1) improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration, or (2) the use of abrasive or caustic cleaning agents or "no-rinse" cleaning products, or the use of the product in any manner contrary to the product instructions
- Labor and other expenses for disconnection or return of the product for warranty service, or for installation or re-installation of the product
- Accessories or related products not manufactured by Memowell
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Memowell will advise you of the procedure to follow in making warranty claims. Simply write to Memowell using the address below. Explain the defect and include the original proof of purchase which clearly indicates the name and address of the seller, the date and place of purchase and the product type, your name, address, e-mail address and telephone number.
When warranty service is completed, any repaired or replacement product or part will be returned to you shipping prepaid.
Exclusions and Limitations
Repair or Replacement (or, in limited circumstances, refund of the purchase price via the seller) as provided under this warranty is the exclusive remedy of the purchaser. Memowell neither assumes nor authorizes any person to create for it any other obligation or liability in connection with the MagicShowerhead.
Memowell shall not be liable to purchaser or any other person for any incidental special or consequential damages, arising out of the breach of this warranty or any implied warranty (including merchantability).
1237 W 134th Street Suite 1
Gardena, CA 90247
We ship the Magic Showerhead to all continental 48 states. Flat Rate for standard shipping is 7.95$ by UPS Ground.
For oversea shipments, please contact us by email, to get a detailed shipping cost quotation.